Fredrik Kihlstedt

Feb 2023 - Present

Ensuring operations of Linux systems and services for PCI environment

• Linux server management
• Developing and maintaining Ansible roles for CIS hardening and various applications
• System manager for our FIM solution, Wazuh.

Apr 2022 - Jan 2023

Focused on server, storage & application operation in various degrees

• Linux and Windows server management (OS-level)
• Handled all general incidents and alarms from customer environments
• Performed custom maintenance of applications and servers in project-type settings
• Scripting to support custom application pipelines

Jan 2018- Mar 2022

Firstline -> Secondline -> Thirdline

• Windows server management (OS-level) primarily
• Some very small and simple projects on Microsoft Azure
• Accidentally did a bad DNS modification which lead to a very large main site being down for a couple of hours..
• Managed Microsoft 365 & Exchange Online
• System manager for Airwatch & Apple School Manager (MDM)
• Planned and executed a rebuild of the MDM setup
• Handled alarms for network equipment on hundreds of sites
• Setup and configured network eqipment on multiple sites
• In-house, remote and on-site support for issues related to devices, networks, accounts & systems

Okt 2014 - Dec 2017

Repaired Apple hardware such as Macs & Thunderbolt displays while later also acting as the site manager

• Apple Certified Macintosh Technician 2015
• Lots of stats to try and hit while maintaining customer satisfaction
• Forgot to unplug a iMac PSU or two while doing repairs.. zapp
• Towards the last year I started another serviceshop for the company and became the service manager

Feb 2013 - Okt 2014

Technical phone and chat support for customers

• Supported computers, smartphones, tablets, routers, switches, OS, software and cloud services.
• Had a very high customer satisfaction score